Intended Audience of this Site
This Site is intended for the personal use of individuals interested in learning about the Company or purchasing Company products. This Site is not intended to attract or be used by minors under the age of 18 without verifiable parental consent, and the Company will not knowingly collect personal information from such visitors.
Collection of Information About You
The Company collects personal information from its customers and prospective customers primarily to assist in providing premium designer products for fashion conscious individuals by, among other things, processing your order(s), replying to your questions; providing our newsletter, blog and new product updates via e-mail; facilitating a transaction you chose to enter into with our third party partner(s), and incorporating your feedback into improvements to our Site.
By ‘information,’ we mean personal information about you that we collect, use, share, store and transfer in physical and electronic form. This information can be grouped together in the following categories:
- Identity and Contact Information includes first name, last name, title, birthday, email address, telephone number, delivery address, billing address or any other information you provide within your personal preferences through your profile builder or to staff within our stores
- Financial Information includes bank account and payment card details
- Transaction Information includes details about payments to and from you and other details of products and services you have purchased from us
- Technical Information includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, language, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Site or any Application
- Profile Information includes first name, last name, title, birthday, email address, telephone number, delivery address, billing address, password, purchase and order history, your favourite products, wish list, brand preferences, contact with the Customer Care Team, and any other information you provide within your personal preferences through your profile builder
- Usage Information includes information about how you use the Site or any Application and our products and services
- Marketing and Communications Information includes your preferences in receiving marketing from us and our third parties and your communication preferences
- Contact History means keeping a record of what you have said to us, for example, over the phone, by live chat, through a web form, by email, on social media or otherwise
- Social Information means information collected if you choose to link your social media accounts with us to enable you to log-in to our Site simply and easily without having to create a separate account as well as the ease of sharing products and services if you choose to
Placing an order. When you place an order for a product through the Site, you are required to complete your transaction through the Paypal portal. Contact and billing information from the online order form (name, billing and shipping address, phone number, and e-mail address) is used to process orders and provide you with information about the Company. This information, including your e-mail address, also is used to contact you in the event we have questions regarding your order or we need to notify you about the status of your order.
Subscribing to AlphaOmegaLondon.com. When you sign up for our newsletter or new products updates (New Collection), we use your name and the e-mail address you provide to send you the material to which you have subscribed. You may opt-out at any time to any subscription by following the unsubscribe instructions or sending an email to firstname.lastname@example.org with the word UNSUBSCRIBE followed by your email address in the subject of the e-mail message (example: UNSUBSCRIBE email@example.com).
Recommending a product to a friend. When you recommend a product to a friend through the Site, we gather your friend’s name and e-mail address. This information is used only once to e-mail your friend to advise him or her about the product you recommend.
Responding to an online survey. We occasionally conduct our own online surveys in the course of which we ask visitors for contact information (such as e-mail address) and demographic information (such as zip code, age, and/or income level). We use contact information from our surveys to send users information about the Company. You may opt-out of the survey and also opt-out of any future mailings at the time of the survey. The demographic information is used to learn more about the types of people who visit the Site. This information currently is not shared with any other parties. We reserve the right to share this information with other parties in the future in an aggregated format that would not disclose any personally identifiable information.
You should carefully limit the personal information you voluntarily provide to strictly that which is necessary for the Company to respond to your inquiry or provide a rewarding experience during use of the Site.
Automatic Collection of Information
As you navigate this Site, certain limited information can and may be collected automatically from you without your active involvement, using methods known as cookies and navigational data collection. Some of the information (e.g., type of web browser) does not identify who you are. Other information, such as your Internet Protocol (“IP”) address or originating domain, may identify you indirectly, when supplemented with other commercially available sources of information.
The Company also uses tracking technologies to gather anonymous information about your browsing habits. Links in our e-mail communications to recipients are tracked via web beacons once you visit the Site. Web beacons appear on the Site as 1×1 transparent images that transmit information such as your operating system, browser, resolution, geographical location, products ordered, and order total. This information is used to help our webmasters and marketers understand the behavior of visitors to the Site and the effectiveness of online and e-mail messages. Your information is submitted anonymously, and no sensitive or personally identifiable information is transmitted.
Furthermore, our computer servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as the date and time of your access to the Site, the length of time of your visit, the portions of the Site accessed, the number of times you visit and purchase from the Site, the IP address assigned to your computer, the type of browser used by your computer, the domain from which your connection to the Site originates, and one or more cookies that may uniquely identify your computer.
We assign you a unique internal identifier to help keep track of your future visits. We use this information to gather aggregate demographic information about our visitors, and we use it to personalize the information you see on the Site and the e-mails you receive from us (should you grant us permission to send e-mails to you). We keep this information for our internal use; we do not share it with others. This information is in no way tied to your personal information, including your e-mail address.
Collection, Disclosure, Use and Retention of Personal Data
Except as expressly set out in this policy we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may also receive information about you from various third parties, such as and not limited to, analytics providers, advertising networks, marketing networks, search information providers, payment service providers.
We may use your information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing messages from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.
We may also market to you if we have received your express consent to do so including where we have collected your details in connection with a competition or other promotion and you have agreed to receive marketing from us.
You can stop receiving marketing messages from us at any time.
You can do this:
- By clicking on the ‘unsubscribe’ link within an email to unsubscribe from that specific email type
- By contacting firstname.lastname@example.org
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Stopping marketing messages will not stop service communications (such as order updates).
Choices for Disclosure and Use of Personal Information
Access and Correction
Through your account at the Site, you may access your basic personal information in the possession of the Company and correct inaccuracies of that information in our records. For any other issues concerning the accuracy of your personal information, please contact us at email@example.com. We ask individuals to identify themselves and the information requested to be accessed and amended before processing such requests, and we may decline to process requests in limited circumstances as permitted by applicable privacy legislation.
The Company takes reasonable measures to safeguard your personal information against unauthorized access, disclosure, copying, use or modification, whether or not in electronic format. We use industry-standard technological precautions in an effort to protect your personal information as you transmit it electronically from your computer to this Site and, furthermore, to protect it from loss, misuse and unauthorized access, disclosure, alteration or destruction. Furthermore, the Company requires that employees and third-party administrators/processors access your personal information only on a “need-to-know” basis.
You should keep in mind that no combination of security measures can ever provide guaranteed protection all the time. We caution you that e-mail may be particularly vulnerable to unauthorized interception, eavesdropping, modification and spoofing, and, therefore, you should take special care in deciding what information you send to us via e-mail. Moreover, where you use passwords, ID numbers or other special access features on this Site, it is your responsibility to safeguard them.
Please check that when using the Site, the original URL you are visiting comes from alphaomegalondon.com.
When we receive a formal written complaint, our Privacy Officer will contact the author within a reasonable period of time regarding his or her concerns and attempt to resolve these concerns directly with this individual. If a complainant believes that the Company has engaged in a possible unfair or deceptive practice, legal or regulatory violations in connection with its privacy obligations, he or she may file a complaint. We will cooperate to resolve any complaint regarding the collection, disclosure, use and retention of personal information that cannot be resolved between the Company and the complainant.
Links to Other Websites
This Site may contain links or references to third-party websites that are not affiliated with the Company. The inclusion of any link does not imply the Company’s endorsement of any other company, its websites, or its products and/or services. Any such linked websites have separate and independent privacy policies which we encourage you to read carefully. Please be aware that the Company has no control over linked third-party websites and, therefore, no responsibility or liability for the manner in which the organizations that operate such websites may collect, disclose, use or otherwise treat your personal information.
Your use of this Site is subject to our Terms and Conditions of Use.
How to Contact Us
To correct or update any personal information previously collected by us, please follow instructions at the original point of collection on this Site, send an e-mail message to us firstname.lastname@example.org.